SHIPPING & HANDLING

 

FREE shipping on ALL Australian orders.

  • Standard Tracked Australian Shipping = FREE (1-7 business days)
  • Express Tracked Australian Shipping = $13.95 AUD (1-2 business days)
  • Standard Tracked New Zealand Shipping = $8.95 (1-7 business days)
  • Standard Tracked International Shipping = $17.95 AUD (between 5-15 business days)

Standard Shipping Parcels delivered by Sendle. 

Express Shipping Parcels delivered by Australia Post.

All orders are dispatched from our HQ in Melbourne, Australia.

Please note that the timeframe for delivery is an estimate only and we do not have any control over the delivery schedule once your order has been dispatched.

 


PLEASE CHECK YOUR SHIPPING ADDRESS CAREFULLY


You will receive an email confirmation from us when you place your order. It is important that you double check that your shipping address is correct as once orders have been dispatched, they cannot be redirected.


A physical street address is required for all standard shipping Sendle deliveries (no Australian PO Boxes). 
If a receiver is not home to sign for a parcel, it will either be delivered to a nearby location for collection or made available for a free redelivery.

Express Shipping orders can be posted to Australian PO boxes via Australia Post.

If you have made an error please contact us immediately via email at info@trusttheprocess.com.co

 


TRACKING


If you wish to track your product, please input your tracking number provided in your shipment confirmation email into the Sendle shipping tracking portal, or the Australia Post tracking portal.

If your package has not arrived within the estimated timeframe, please first contact Sendle or Australia Post for more information.

TTP Activewear will do everything that we can to assist you should Sendle or Australia Post not be able to assist you, however, once your order has been sent we cannot accept any responsibility for loss, damage or delayed deliveries.

 



CUSTOMS DUTIES AND TAXES


TTP Activewear is not responsible for any duties or taxes incurred once your order arrives in the country of delivery. All importing taxes are the responsibility of the customer. If you are unsure about the importing tax threshold in your country, please visit your local postal authority website for further details.

Please note that TTP Activewear are unable to declare your order as a gift.